How Can I Help?: Streamlining Call Management
October 17th 2009The impetus for Alfred I. DuPont Hospital for Children’s switch to a centralized system came about because the hospital administrators wanted patients communicating with live people. An admirable goal for sure, but with only two live people available to take calls at anyone time, patients often ended up spending 15 minutes on hold waiting for a human voice, becoming frustrated and hanging up.
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Clinical Trial Registries: The Ultimate Balancing Act
July 14th 2009The story of how journal editors, the clinical research community, and Big Pharma managed to work together to protect the public health, ensure the continued advance of medical science, and safeguard vital intellectual property.
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